Florida Mantels cannot be held responsible for any products that are installed improperly. It is the customer’s responsibility to install properly and to make sure any product purchased from Florida Mantels is installed to code, if such code exists. Florida Mantels cannot be held responsible for customer mis-measurements. Please understand all products are custom built to your specifications and are not pre-manufactured. As a result all sales are final. Products damaged during shipping will be replaced or refunded.